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Find answers to common questions about our products, services, and policies.
Welcome to the FAQ section for Gaytan Mosaic & Tile Co.! We’ve gathered the most common questions about our products, ordering, and shipping. If you don’t find the answer you need, please feel free to reach out!
About Gaytan Mosaic & Tile Co.
Q: What does Gaytan Mosaic & Tile Co. specialize in?
A: We specialize in handcrafted mosaic and tile art, offering a curated collection of premium tiles for residential and commercial projects worldwide.
Q: Where are you located?
A: We are an international company shipping worldwide. You can browse our complete collection and manage your orders online at https://www.gaytanmosaic-tile.com.
Q: Do you offer custom or made-to-order designs?
A: Yes, we specialize in custom mosaics and made-to-order tiles. Please contact our support team at support@gaytanmosaic-tile.com to discuss your specific project needs.
Our Products & Materials
Q: What materials are your tiles and mosaics made from?
A: Our collection features a variety of high-quality materials, including ceramic, porcelain, glass, and natural stone, all selected for their durability and beauty.
Q: Are your products suitable for both walls and floors?
A: Many of our products are versatile, but application suitability depends on the specific tile’s rating and material. Please check the product description or contact us for guidance on your intended use.
Q: Can I request a sample?
A: Yes, we offer sample services for many of our standard products. Please visit the product page on our website for sample availability and ordering information.
Ordering & Shipping
Q: What currency are your prices in?
A: All prices on our website are listed in US Dollars (USD).
Q: Do you ship internationally?
A: Yes, we ship our products worldwide.
Q: How long does shipping take?
A: Standard international shipping typically takes 10-20 business days after your order is processed. Expedited shipping options are available at checkout for faster delivery.
Q: Are there any additional import fees for international orders?
A: Yes, customers are responsible for all customs duties, import taxes, and fees imposed by their country. These are not included in our product or shipping costs.
Returns & Support
Q: What is your return policy?
A: Due to the custom and fragile nature of our products, we generally do not accept returns for change of mind. We do accept returns for items that are defective, damaged in transit, or incorrect. Please review our full Refund and Returns Policy on our website.
Q: What should I do if my order arrives damaged?
A: Please contact us immediately at support@gaytanmosaic-tile.com within 7 days of receipt. Provide your order number and clear photos of the damaged products and packaging so we can resolve the issue promptly.
Q: What is the best way to contact customer service?
A: For the quickest assistance, please email us at support@gaytanmosaic-tile.com. We strive to respond to all inquiries within one business day.
Contact Information
If you still need assistance, please reach out!
Email:Â support@gaytanmosaic-tile.com
Website:Â https://www.gaytanmosaic-tile.com